Phylex Scan plans, team members, billing, and support

Plans

TLS & certificates and email security are on every plan; subdomain suggestions from Starter.

Subscribe or upgrade

Full prices, a total calculator (including 11% VAT), payment methods, and the renewal and refund policy are on the Pricing page. Click Choose on a plan there: the plan and term you pick carry over to the payment window after you sign in or sign up.

1. Click your avatar at the top right → View plans & upgrade (or the link in the trial banner, or come from the Pricing page). Only organization owners can pay.
2. Choose a plan and term (1, 3, 6, or 12 months). Enter the company name, tax ID (NPWP), and tax address if you need a VAT invoice in the company's name.
3. If the Pay automatically (Bayar otomatis) button is shown, you can pay online through the Xendit payment page (QRIS from any e-wallet or mobile banking, or a BNI, BRI, Mandiri, Permata, BSI, or CIMB Niaga virtual account). The plan activates automatically a few minutes after payment and a receipt is emailed. If that button is not shown yet, use the manual transfer below: click Pay by transfer (or Or manual transfer).
4. Transfer exactly the amount shown to PT FOINIKS DIGITAL, Bank Mandiri, Senayan City branch, account 1220002002403, within 3 days. The last two digits are a unique code (for example Rp543,937) so your payment can be matched; do not round it.
5. After transferring, enter the sending bank, the account holder's name, and the transfer date, upload the transfer receipt (PDF, PNG, or JPG, up to 5 MB), and click Send transfer receipt.
6. The Phylex team matches the funds with the bank statement on business days. Once approved, the plan activates automatically and you get an email. If the receipt is rejected, the reason is emailed and you can upload again from the same window.

Subscriptions are prepaid and never charged automatically. Seven days before the paid period ends you get a reminder, and the plan is renewed only when a new bill is paid.

When you move to a smaller plan, existing members stay, but new invites are held until you are under the user limit. Daily schedules become weekly automatically.

Due date and grace period

• After the due date there is a 7-day grace period: everything keeps working and the console shows a warning.
• After the grace period, new and scheduled scans are paused until payment is received. Findings, reports, and tickets remain available.
• A cancelled subscription stays active until the end of the paid period.

Inviting team members

1. Open the avatar menu at the top right → Team, enter a colleague's email, choose Member or Owner, and click Invite.
2. Your colleague receives an email and clicks Accept invite. If that email has no Phylex account yet, they only set a password and join right away, with no sign-up and no organization of their own. If it already has an account, they sign in with it and click Accept. Invites are valid for 7 days and can be resent (the old link stops working) or revoked.
3. A colleague who already belongs to another organization can still accept in one click: they leave the old organization. If they were its only member, it is closed with the 14-day grace period. Their account and password stay the same. A last owner who still has other members must hand over the owner role first, so no organization is left without an owner.

Owners can add assets, manage verification, schedules, login, and the plan, and manage the team. Members can run scans, view and triage findings, download reports, and open tickets. Every organization always has at least one owner. Pending invites count toward the user limit.

Support and tickets

Click the ? icon at the top right (or avatar menu → Help & guides), choose a category (technical, finding, billing, account, other), and describe the issue. The Phylex team replies within your plan's SLA and you get an email for every reply. For questions before subscribing, use the Contact us form on the home page.